Shipping Policy

Shipping Policy

At BasisQueen, we aim to deliver your order quickly, securely, and with care. This policy outlines our shipping process, timelines, and coverage.

Shipping Coverage

We ship to customers across the United States and worldwide. Shipping times and rates vary depending on your location and local customs regulations.

Estimated Delivery Times

• U.S. Orders: 4–9 business days
• International Orders: 7–16 business days

Delivery times are estimates and may be affected by customs inspections, holidays, or high-demand periods.

Order Processing

Orders are typically processed within 1–3 business days before shipment. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

When your order ships, we’ll send you an email with a tracking link so you can monitor its progress in real time.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, please contact us at contact@basisqueen.com. Our team will investigate and assist you promptly.