FAQ

Frequently Asked Questions

When will my order arrive?

U.S. delivery takes approximately 4–9 business days. International delivery takes approximately 7–16 business days.

How do I return an item?

You can request a return within 7 days of delivery. Items must be unused and in original packaging. Contact us at contact@basisqueen.com to begin.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can also use the Track My Order page on our website.

Can I cancel or change my order?

If your order has not shipped yet, contact us as soon as possible. Once shipped, changes and cancellations are not guaranteed.